FAQ 

You've got a question? We might have an answer. 

 

Q: Do you give free estimates?

A: Yes, we offer FREE estimates. 

Q: Can you give me a price over the phone?

A: We have found that giving prices over the phone are rarely in the customer’s favor. We prefer to be reputable and arrive at your home or company and evaluate the situation and give you an upfront straightforward price. We prefer to be a cut above the rest and not give you a low price to get in your home and then up the prices based on, an on-site inspection of the problem, as most other companies do.

Q: Am I obligated to accept the estimate?

A: You are under NO OBLIGATION to accept the estimate(s) provided.

Q: When can you get someone out to my house or company?

A: At Roussos Electric we know that your time is a precious commodity. That is why we offer same day service and 24/7 Emergency service. We will do our very best to get a technician to your house or company as quickly as possible. When the technician arrives, it is highly likely he will have the parts needed for the call. If for some reason we have to leave your home to go purchase any parts, our time will not be charged to you.

Q: Can you fix the problem the same day?

A: We will make every effort to do so. More often than not we can fix the problem very quickly the same day. Some problems require a city or county permit, an inspection, or the power company to do work and we have to work with these entity’s schedules. However, we will always keep the line of communication open to you, so you will never have to wonder what is going on.

 


Q: How long will the work take?

A: While it’s impossible to always pin point the exact amount of time, our technicians are not trained to stay at your home or company for the longest amount of time so that it will cost you more. They are trained to make the repairs quickly, efficiently, and effectively.

Q: What method of payment do you accept?

A: We accept cash, credit, and debit

Q: How can I know how much this will cost?

A: Ask Us! We don’t want to surprise you with a higher bill than you expect, any more than you want to be surprised. Once we have evaluated your electrical problem we will give you an upfront price to fix it. We always charge by the job, not by the hour, so our customers know what the cost is before we start the work. If it takes us longer than expected you’re not charged, our technicians are trained to make the repairs efficiently which saves you time and money.

Please always hire a licensed electrical contractor for your safety. Also, keep in mind price should not always be the determining factor when you choose a contractor. Instead, choose a contractor with worker’s compensation and liability insurance. The company should have employees who are trained, drug tested and background checked. Also, make sure the contractor will warranty their work and will be there when you need them. Keep in mind when you shop for price, you may have to pay twice.


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