Q: Do you give free estimates?
A: Yes, we offer FREE estimates.
Q: Can you give me a price over the phone?
A: We have found that giving prices over the phone are rarely in the customer’s favor. We prefer to be reputable and arrive at your home or company and evaluate the situation and give you an upfront straightforward price. We prefer to be a cut above the rest and not give you a low price to get in your home and then raise the prices based on, an on-site inspection of the problem.
Q: Am I obligated to accept the estimate?
A: You are under NO OBLIGATION to accept the estimate(s) provided.
Q: When can you get someone out to my house or company?
A: At Roussos Electric we know that your time is a precious commodity. That is why we offer same day service and 24/7 Emergency service. We will do our very best to get a technician to your house or company as quickly as possible. When the technician arrives, it is highly likely he will have the parts needed for the call. If for some reason we have to leave your home to go purchase any parts, our time will not be charged to you.
Q: Can you fix the problem the same day?
A: We will make every effort to do so. More often than not we can fix the problem very quickly the same day. Some problems require a city or county permit, an inspection, or the power company to do work and we have to work with these entity’s schedules. However, we will always keep the line of communication open to you, so you will never have to wonder what is going on.
